maya@northstar.coCustomer
Need a response before the board call
RafikiSign inA Simbas.ai product for communication teams
Rafiki for every channel conversation.
Draft, coordinate, and approve replies across email and WhatsApp with the same organization memory your team uses for policies, customers, partner context, internal notes, and past decisions.
Draft ready
+1 416 555 0198Lead
Can you confirm the updated details?
partner@northstar.coPartner
Follow-up context for the same account
AI draft with references
Hi Maya, we can help with this before the board call. I found the current response policy, the related partner thread, and a similar customer reply your team approved last month.
ACME response policyPrevious customer memoryThread note from PriyaPartner context email
Built for teams that manage high-context customer communication
Connects email, WhatsApp, memory, notes, and knowledge sources
Keeps every organization scoped to only the channels it owns
From inbound to sent
The inbox becomes part of the communication system.
Rafiki sits beside Simbas.ai as the response layer for customer-facing teams: every message can trigger the right workflow, reference the right knowledge, and stay visible to the right people.
01
Every request arrives with context
Agentmail threads, WhatsApp messages, sender history, labels, and group notes land in one organization workspace.
02
Agents draft from your organization brain
LangGraph workflows pull instructions, local memories, knowledge bank files, and prior replies into a channel-ready draft.
03
Teams coordinate before sending
Assign, edit, ask AI for revisions, merge related groups, and keep internal notes beside the customer thread.
04
Approve, auto-reply, or escalate
Set per-sender and per-channel rules so low-risk replies send themselves while sensitive threads wait for review.
Review-draft in practice
A customer message can become a coordinated, approved reply.
The team can ask the agent to tighten the tone, add a stakeholder CC, attach a signature, or merge the thread into a cross-channel group before anything leaves the workspace.
Customer request
Knowledge and memory
Team review
Approved reply
Built for governed channels
Everything important stays scoped, explainable, and ready to expand.
Organization scoping
Each customer account gets its own channels, team access, signatures, domains, and authorized sender rules.
Cross-channel groups
Email and WhatsApp conversations can share a group memory when the same customer, case, or partner spans channels.
Explainable drafts
Every AI reply carries references back to the message, knowledge bank, notes, and memories that shaped the answer.
Fresh inbox control
Refresh Agentmail inboxes on demand while webhooks and future channel adapters keep new messages flowing in.
Approval modes
Choose review-draft, auto-reply, deny, edit directly, or send a revision request through the LLM workflow.
Channel-ready expansion
The channel model is ready for WhatsApp via Twilio today and leaves space for Telegram and future surfaces later.
By Simbas.ai